Privacy policy

Last Updated: 06/07/2025

Introduction

Welcome to Amber Oude. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including:

  • Contact Information: Name, billing address, shipping address, phone number, email address
  • Payment Information: Credit card details, billing information (processed securely through our payment processors)
  • Account Information: Username, password, purchase history, preferences
  • Communication Data: Records of your communications with us, including customer service interactions

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Information: Pages viewed, time spent on pages, click-through rates, referring websites
  • Location Information: General geographic location based on IP address
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

  • Process and fulfill your orders
  • Arrange for shipping and delivery
  • Communicate with you about your orders
  • Handle returns, exchanges, and refunds

Customer Service

  • Respond to your questions and concerns
  • Provide customer support
  • Resolve disputes and troubleshoot problems

Marketing and Communications

  • Send you promotional emails about new products, sales, and special offers
  • Personalize your shopping experience
  • Recommend products based on your preferences and purchase history
  • Send you newsletters and updates (with your consent)

Website Improvement

  • Analyze website usage and performance
  • Improve our website functionality and user experience
  • Conduct research and analytics
  • Prevent fraud and enhance security

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We work with third-party service providers who help us operate our business, including:

  • Payment processors (Stripe, PayPal, etc.)
  • Shipping companies (Aramex, DHL, etc.)
  • Email marketing platforms
  • Website analytics providers
  • Customer service platforms

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, privacy, safety, or property
  • Enforce our terms of service
  • Prevent fraud or illegal activities

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure storage of payment information through PCI-compliant payment processors
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure data centers and hosting environments

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Access and Correction

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Update your account information at any time

Marketing Communications

You can:

  • Unsubscribe from marketing emails using the unsubscribe link
  • Contact us to opt-out of promotional communications
  • Manage your communication preferences in your account settings

Data Deletion

You may request that we delete your personal information, subject to certain legal and business requirements.

Cookies and Tracking

You can:

  • Manage cookie preferences through your browser settings
  • Opt-out of certain analytics and advertising cookies
  • Disable cookies entirely (though this may affect website functionality)

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Enable certain website features and functionality

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and choices
  • Marketing Cookies: Used to deliver relevant advertisements

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Provide ongoing customer service

Generally, we retain:

  • Order information for 7 years for accounting and legal purposes
  • Account information until you request deletion
  • Marketing communications data until you unsubscribe

International Data Transfers

Your information may be transferred to and processed in countries other than the UAE. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a prominent notice on our website

Your continued use of our website after changes become effective constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Amber Oude
Email: amberoude@gmail.com
Phone: +971 56 238 8939
Address: Amber Oude Shop 12, Al Karama Centre Dubai, UAE

For data protection inquiries specifically, you may also contact our Data Protection Officer at: [Insert DPO Email]

UAE-Specific Information

As a business operating in the United Arab Emirates, we comply with applicable UAE data protection laws and regulations. Your personal information may be stored and processed within the UAE or in other countries with adequate data protection standards.